Refund and Return

Sakshi Khetterpal has established a firm policy regarding returns and refunds, which applies universally to all orders, regardless of their origin (domestic or international) or the type of product (ready-made or customized).

ALTERATIONS:
There are certain exceptional circumstances in which we may consider alterations to our policy. These circumstances include the following:
Damaged or Defective Merchandise: If the merchandise you receive is damaged or defective.
Incorrect Item: If you receive an item different from the one you originally ordered.
Deviation in Fit: If the fit of the garment does not align with our style guide.
To request an alteration, it is essential to promptly notify our team via email, clearly stating your concerns and providing images that demonstrate the problem areas within 24 hours of receiving the item. Kindly note that the approval of alterations and any subsequent returns or exchanges are subject to the sole discretion of www.sakshikhetterpal.in, based on timelines and the quality of the returned item. When returning the garment, please ensure that it remains unused, properly sealed, and in its original packaging. Upon approval, necessary corrections will be made, and the outfit will be returned to you on a fresh delivery date.

FIT AND SIZE:
To ensure the best fit for your body, please refer to our standard size chart. The fit may vary depending on the cut and style of the garment. Each piece is designed to provide a comfortable fit with a margin of at least 3-4 inches in addition to the measurements provided on the size chart.
For bespoke outfits, we will tailor them according to the measurements provided by the customer. Inaccurate measurements may result in variations in fit, and any subsequent alterations will incur charges.

COLOR VARIATIONS:
We would like to inform you that the product images displayed on our website may exhibit slight color variations. The images on the screen may appear slightly different in terms of tones and shades compared to the actual product. Imperfections in fabric, print, color, or dye may occur naturally or manually, which do not fall under quality control failures or rejections.

CANCELLATIONS AND REFUNDS:
Once an order has been placed and processed by our team, it cannot be canceled or refunded upon request. All orders are meticulously handcrafted exclusively for each customer. Sakshi Khetterpal reserves the right to accept or cancel orders at any given point.

SALE:
Promotional offers are valid for a limited time period and apply only to specific merchandise on our website, www.sakshikhetterpal.in. Please note that sale items cannot be exchanged or returned. No alterations will be accepted for items on sale.

DELIVERY POLICIES:
At present, we do not offer Cash On Delivery services. All orders must be prepaid. Domestic shipping charges are solely borne by Sakshi Khetterpal, while international shipping charges will be calculated and paid by the customer during checkout.